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NOTE:
📌 Make sure that the item isn't simply just out of stock, have a look on your invoice and see if it shows under the out of stock section.
📌 JUSTINE doesn't charged you if an item was just out of stock, BUT if they did charge you and it wasn't in your box, then you need to claim the item's amount back from JUSTINE by following the procedure below.
AVON JUSTINE packs thousands of boxes every day at the distribution centre and sometimes it happens that the packer miss one or two products that should be in your box.
This is what the distribution centre looks like:
To be credited back the amount they charged, please follow these instructions:
Complete the picking slip the same way you will complete it when you return a product, except in the R&A CODE field write the number 22, which stands for Product Not In Box.
NB: Returns can only be done within 40 days of invoice date
- Identify the product that was not received
- In the R&A QTY column , write the quantity that is missing.
- In the R&A Code column, write the code for NIB as per the Returns & Adjustment codes (the code for products not in box is 22)
- The consultant/rep must sign as the account holder.
- Then, send the 1) picking slip with the 2) original invoice as well as a 3) copy of your ID to nib.credits@avon.com
You will receive a response number from the email above and in about one or two days they will let you know if the credit was approved or not and the reason.
NB: After you have done this, also call JUSTINE directly at +27870112866 and speak to an agent, give the agent your order number and the item code that was missing and ask that they include that product with your next order, DON'T JUST PUT IT IN THE SAME EMAIL THAT YOU SENT TO NIB BECAUSE THEY WON'T DO IT, YOU NEED TO CALL IN.
To your success,
