All JUSTINE Relationship Contact Details
Whatsapp (Anele, the chatbot, or use it to connect to a live agent):
+27 87 240 6725
Call (AVON JUSTINE Relationship Centre for all queries):
+27 87 011 2866
EMail (for all general queries):
queries@avon.com
Specific PRODUCT questions or complaints (when you receive damaged products, damaged watches not working after a month, bags breaking after a few days etc):
saconsumercomplaints@avon.com
Payment queries (all queries relating to your payments, account balance, commission etc.):
creditcontrol.sa@avon.com
To update your personal details like cell phone number and delivery address: (send the update form to update details, to download the form CLICK HERE):
updatessa@avon.com
For Leaders Only: To update their bank details: (when you are a leader, you will receive commission to your bank account, use this email to send the banking form.):
banking.details@avon.com
For Leaders Only: New application follow up (follow up after 48h when the rep didn't receive her acc yet):
escalations.reg@avon.com
More About Anele, AVON JUSTINE's Whatsapp Number
Anele is JUSTINE's 24/7 WhatsApp Chatbot, she will help you connect with JUSTINE for service questions via WhatsApp or directly to a live agent, BUT you will need a pin, scroll below first and read how to create an Anele PIN.
Gone are the days of holding on the phone, Anele will assist all JUSTINE Consultants with instant replies on service related issues & questions, saving you time & money.
Using Anele, you can also connect to a live person, an JUSTINE agent who can help you with queries which the chatbot cannot help you with.
📝
CREATE a PIN:
📌 If it's your first time using Anele, she will ask to route you to an agent to create a PIN. Once the PIN is created, you can always use this PIN to chat with her again as the chatbot will ask for this PIN the next time you chat again.
Do I need data to use ask Anele?
Some network Service Providers may charge data for WhatsApp use, whilst others may not. Please check with your network Service Provider.
How To Chat To a Live Agent via Anele
When you send a message to Anele, she will ask you for your account number or ID number, your PIN and then this menu will pop up. Enter 6 for Feedback
Then follow the menus that follow and enter 1 for "I want to submit a query", then 2 for "Chat to Agent", then either 1 or 2 depending on which type of agent you want to chat to.
Anele will then connect you to a live agent who can assist you with all your queries.
To your success,
