On your Invoice, when items are marked under the heading "On back order - products unavailable - to be sent with next order" it means that when they’ve packed your order, those items were out of stock BUT they are still expecting more stock to arrive soon.

You will then receive those items with the next order that you place if those items are back in stock by that time, otherwise it will again show under "On back order - products unavailable - to be sent with next order" until it is back in stock.

You are not charged for OUT OF STOCK items, only when they are back in stock and included in your box will you be charged for them at the price you ordered them on originally.

Bags and Jewelry are most of the time limited.

Therefore if these items go out of stock it will show “DISCONTINUED” on your invoice which means they will not receive more stock of these and they will not be included with your next order.

If your ordered an item and it is not under "On back order - products unavailable - to be sent with next order"  and it also doesn't show "DISCONTINUED"  and you were charged for it, then you will need to send in a "NIB" (not in box) request so AVON can credit that amount back to your account.

See the lesson regarding products charged but missing.

NB: Always keep your invoices and payment slips in a safe place in case you need to refer to them at a later stage.

To your success,