From time to time an "accident" can occur where a product "opened" while in transit, or a watch or handbag is received broken.
📍To help you to get this sorted you can go through the consumer complaints.
📌 This is also the channel to follow should you or your customers experience a problem with an item.
Follow these steps:
- Tap the button above to download the complaints form and complete it.
- Send the completed form to: saconsumercomplaints@avon.com
- You will receive a reply in a few days then package the product with the relevant paperwork as per their request (picking slip and invoice)
- Avon will arrange with the courier to collect the product(s) & process the credit.
- Request the product to be put on back order if a replacement is needed.
All the necessary arrangements will be made from Avon for the couriers to collect and/or deliver to you again.
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NOTE:
📌 This process is ONLY for products that were received damaged, like watches that doesn't work, handbags that were received damaged, products that caused a negative skin reaction or irritation, products that smell off, face cream tubs received empty etc.
📌 For all other product returns, use the regular product returns procedure via PAXI.
To your success,
